1. What is a process? a. A series of steps with no definable input but a definable output b. A series of steps with a definable input but no definable output c. A series of steps with a definable inpu
1. What is a process?
a. A series of steps with no definable input but a definable output b. A series of steps with a definable input but no definable output c. A series of steps with a definable input and a definable output d. A series of steps with no definable input or output
2. In Hall’s paper “When should a process be an art”, artistic processes refer to: a. Processes associated with the production of fine arts b. Processes carried out by artists c. Extremely well defined and executed processes d. Leveraging environmental variability (craftsmanship) in product or services
3. Relationship maps show: a. The big picture b. Process flow between organisational functions c. What the inputs and outputs are from one organisational function to another d. All of the above
4. What is cross-functionality? a. A process regularly can, but not necessarily must, span several functions. b. A process must never span across functional boundaries. c. A process must always cross several functions. d. None of the above.
5. Which of the following is a reason for process mapping? a. Show how not to do things. b. To use advanced mapping techniques. c. To force change. d. None of the above.
6. Which of the following is not part of the Commercial Process? a. Winning Prospects b. Long term strategic planning c. Manufacturing d. Invoicing
7. Which of the following best defines embeddedness? a. A process does not exist in isolation, it must embedded in the organisation. b. A process exists in isolation, it has nothing to do with the organisation. c. A process does not exist in isolation, it’s optional to embed it in the organisation. d. None of the above
8. What processes is an organisation least likely to outsource? a. Core processes b. Support processes c. Information Processes d. Management Processes
9. Why do we need to map a process? a. To make work visible b. To permit process analysis c. To enable the identification of hand-offs D . All of the above
10. What is a support process? a. Activities that serve to maintain the business b. Activities that are central to the business c. Activities only done by the CEO d. Activities that are related to outsourcing
11. Concerning the automation of processes, the level of “tacicity” (or level of tacit knowledge associated with a process) refers to: a. How fast a process can be adapted to automation b. The portion of a process that can be automated c. The level of adaptability of a process to automation d. A management process
12. What is a core business process? a. Activities that serve to maintain the business. b. Activities directly connected to the delivery of products or services. c. Activities only done by the CEO. d. Activities that are related to outsourcing.
In Hall’s paper “When should a process be an art” a “Customer based metric” refers to: a. A process metric developed by the customer b. A process metric used in the development of a product based on the craftsman appreciation of the customer’s requirements c. A process metric developed for the customer’s needs of a mass market d. A feedback loop to adjust processes to a set standard
Which of the following is part of the Commercial Process? a. Politics b. Administration c. Management Science d. Winning prospects Process strategic alignment refers to: a. All processes working to support the overall corporate strategy b. A process mapping exercise with a view to reengineer it c. Aligning the process inputs with the process outputs d. Ensuring that all functional areas that are engaged in the process are aware of the process requirements
16. Why is it important to benchmark a process? a. To ensure that all the steps are executed in the correct order b. To establish how well the process is performing compared to similar processes c. To take a snapshot of the process at a point in time d. To establish how fast a process can possibly be executed
17. Which of the following processes has the most variability? a. Purchasing standard goods. b. Purchasing customised goods. c. Purchasing no goods. d. Purchasing random goods.
18. What does “putting more intelligence” in a flowchart mean? a. Using an adaptive software system to build flowcharts b. Flowcharts only go so far. Human beings need to interpret them c. Using a richer selection of symbols that carry meaning d. Flowcharts are now obsolete
19. Which of the following is not a commercial function? a. Purchasing. b. Accounting. c. Politics. d. Administration.
20. Cross-functional maps show: a. Where a process crosses over the organisation’s functional areas b. A detailed view ( tasks ) of the process c. Where the process sits in terms of the “big picture” d. A portion of the overall process currently being mapped
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