course chap quiz

Note: Each answer should be 7 or 8 paragraphs (but not more than 10) approximately 500-750 words per question. Your statements should be supported by appropriate references to the Learning Materials and other sources, listed in APA format. At the end of each answer, include a References section that lists full APA-style citations of all sources you referenced. The References are not included in the target word count.


Bowman, James S., West, Jonathan P., & Beck, Marcia A. (2009). Achieving competencies in public service: The professional edge (2nd ed.). Routledge.

Berman, E. M. (2006). Performance and productivity in public and nonprofit organizations (2nd ed.). Routledge.

Liff, Stewart (2014). 98 opportunities to improve management in government. Management Concepts Press.

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