No One Listens – Safety Problem

I’m working on a Management exercise and need support.

No One Listens

Read the case below and answer the questions at the end.

Several severe accidents have recently occurred in the 12 employee boiler room of City Foundry.James Worth, the boiler room supervisor, is quite upset about the situation.Just yesterday, the Foundry Plant Manager called:

Plant Manager:James, what in the world is going on down there?Are you trying to put us out of business?

James:If I’ve lectured these people about safety once, I’ve done it 50 times.They just don’t seem to listen.

Plant Manager:Accidents cost us money for repairs, lost time, and medical expenses, not to mention the human suffering involved.Your department’s record is awful, and something must be done about it.Maybe you should try something new.

James:I’m not sure what it will be, but I’ll comeup with something.

Plant Manager:Good.Please report back to me when you come up with something.

James decided to discuss his problem with several other supervisors in the foundry to see what ideas they might have.One suggestion was that James schedule a weekly 10 minute safety talk by one of his employees.These talks could be on such topics as “Good Housekeeping”, Using Proper Safety Guards on Equipment,” “Following Procedures,” and “Health Hazards.”Another suggestion was that James review his department periodically and that any unsafe act discovered during his review be punished by an immediate two-day suspension for the offender.The person making this suggestion obviously believed that what James needed was to get touch.A third suggestion was that James talk personally to each employee about the department’s safety problems; let the employees know that he was personally interested in each of them.A final suggestion was that James give the employee with the best safety record for the past four months a day off with pay.


1.Why do you think James has been having safety problems?

2.Which of the suggestions given to James would you attempt to implement?

3.What additional ideas might you try if you were James?

Criteria Ratings Pts
This criterion is linked to a Learning OutcomeQuality of Writing and Proofreading
2.5 pts

Written responses are free of grammatical spelling or punctuation errors. The style of writing facilitates communication.

2.0 pts

Written responses are largely free of grammatical, spelling or punctuation errors. The style of writing generally facilitates communication.

1.5 pts

Written responses contain a few errors in spelling, grammar and punctuation, etc. Some errors but not so many to indicate repetitive distractions.

1.0 pts

Written responses include some grammatical, spelling or punctuation errors. The errors distract the reader.

0.5 pts

Uses incorrect grammar and incorrect sentence structure consistently. The errors interfere with the communication process.

2.5 pts

This criterion is linked to a Learning OutcomeComprehension of material

3.0 pts

The writer understands significant ideas relevant to the issue under discussion. This is indicated by correct use of terminology, precise selection of information components required to make a point. Correct use of examples .

2.4 pts

Able to distinguish and comprehends a deeper meaning on most occasions. Ideas are reasonably clear. Some subjective evaluation is necessary to determine what the writer means.

1.8 pts

Comprehends the surface level meaning of the material and begins to relate issues to general knowledge and experience

1.2 pts

Demonstrates some basic comprehension of the material . Does not make connections with the bigger picture.

0.6 pts

Not comprehending or reflecting on what is read or viewed

3.0 pts

This criterion is linked to a Learning OutcomeLength, content and ability to interpret and answer assignment

1.5 pts

Work demonstrates that all tasks were completed Showed some originality and extra initiative in completing assignment.

1.2 pts

Work demonstrates that significant effort was made to attempt all aspects of the assignment. Ideas connected clearly.

0.9 pts

Work demonstrates that some effort was made to attempt all tasks that were assigned. Occasional sense of engagement of writer with the subject matter.

0.6 pts

Little effort was made to attempt all tasks that were assigned. Ideas were connected but weak

0.3 pts

Very little effort was given to the task assignment. No response was given.

1.5 pts

This criterion is linked to a Learning OutcomeRelevance of answers, opinions and ideas.

3.0 pts

Student is clearly expressing arguments, opinions and responses in answering assignments. Superior ideas and insights. Answers are clear and complex.

2.4 pts

Student is more consistent in expressing arguments, opinions and responses when answering assignments

1.8 pts

Student is learning to develop and express arguments, opinions and responses in answering assignments. More complex and insightful answers.

1.2 pts

Not developing their ability to express arguments, ideas or opinions. Ideas are not complex or insightful. May include some information that distracts from central purpose.

0.6 pts

Student is not able to express opinions, ideas, and responses due to inadequate writing skills. Ideas are unclear.

3.0 pts

Total Points: 10.0

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