performance improvement tools

The initial response should be between 300 and 350 words

  • Show how an organization you are familiar with could be improved using concepts from this Week’s readings in Berman.
  • Be specific in describing ways these tools might be applied in your organization.


Performance and Productivity in Public and Nonprofit Organizations

Chapter 5, “The Quality Paradigm” (pp. 86-107)

Chapter 9, “Rethinking the Organization” (pp. 163-183)

Chapter 10, “Oldies but Goodies” (pp. 184-203)

Berman, E. M. (2006).

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