services operations management 1

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I have services operations management course and this course introduces the concepts, principles, problems, and practices of successful service operations management.

I attached file a case study about SMRT: Getting Back on Track case. and I attached the questions. I need you to submit 2 files.

First file: case study summary (ONE PAGE max double spaced)

Second file:post discussion. The questions that should be answered are given at the end of the case. (TWO PAGE max double spaced)

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