I have services operations management course and this course introduces the concepts, principles, problems, and practices of successful service operations management.
I attached file a case study about SMRT: Getting Back on Track case. and I attached the questions. I need you to submit 2 files.
First file: case study summary (ONE PAGE max double spaced)
Second file:post discussion. The questions that should be answered are given at the end of the case. (TWO PAGE max double spaced)